1. Introduction

At Bijora, we strive to provide our customers with high-quality artificial jewelry and a satisfying shopping experience. We understand that there may be instances where you may need to return or cancel an order. This Refunds and Cancellations Policy outlines our process for handling such requests.

2. Refunds Policy

2.1 Eligibility for Refunds

• Damaged or Defective Items: If you receive an item that is damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the product to initiate the process.
• Incorrect Items: If you receive an incorrect item that differs from your order, you are eligible for a full refund or exchange. Please notify us within 7 days of receiving the item.
• Non-Returnable Items: For hygiene reasons, certain items such as earrings and other intimate jewelry are non-returnable unless they are damaged or defective upon arrival.

2.2 Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging, with all tags and labels attached.
• Proof of purchase (order confirmation or receipt) must be provided.

2.3 Process for Refunds

• Initiating a Refund: To initiate a refund, please contact our customer service team at bijora.in@gmail.com with your order details and reason for the refund.
• Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

3. Cancellations Policy

3.1 Order Cancellations

• Before Shipment: You may cancel your order before it has been shipped. To cancel, please contact us as soon as possible with your order details.
• After Shipment: Once an order has been shipped, it cannot be canceled. You may return the item after receiving it, in accordance with our Refunds Policy.

3.2 Process for Cancellations

• Initiating a Cancellation: To cancel an order, please contact our customer service team at bijora.in@gmail.com with your order number and reason for cancellation.
• Refund for Canceled Orders: If your order is canceled before shipment, you will receive a full refund to your original method of payment within 7-10 business days.

4. Exchanges

• Defective or Damaged Items: If you receive a defective or damaged item and prefer an exchange over a refund, please contact us within 7 days of receiving the item. We will arrange for an exchange with the same product, subject to availability.
• Incorrect Items: If you receive an incorrect item, we will arrange for an exchange with the correct item, subject to availability.

5. Shipping Costs

• Return Shipping Costs: Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
• Refund of Shipping Costs: Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

6. Contact Us

If you have any questions or concerns regarding our Refunds and Cancellations Policy, please reach out to us at:

• Email: bijora.in@gmail.com
• Address: Loharu Road, Pilani, Rajasthan (India) – 333031
• Mb : 7374887797